HealthPRO continues to work with hospital operational teams and shared service organizations to provide critical information around potential or confirmed supply disruptions.

COVID-19 (Coronavirus)

HealthPRO is actively working to assist members with their pandemic management as it relates to COVID-19 (Coronavirus).

Your operational teams and shared service organizations have been provided access to a Product Status Summary which outlines identified current supply disruptions, products on allocation, and known delays via the HealthPROCONNECT Portal, along with all other related communications.

We will continue to monitor the situation and meet on a regular basis with suppliers who have indicated supply issues, and we are also continuing to connect with those suppliers who initially may not have been impacted to ensure we stay ahead of any disruptions.

Surgical Custom & Standard Packs, Drapes & Gowns (Cardinal Health)

As Cardinal Health has recalled both its AAMI III Single Sterile Gowns and Presource® Packs which contain the AAMI III gowns, HealthPRO is working directly with Cardinal Health to provide timely updates to its membership as the situation evolves.

Members can log into the HealthPROCONNECT Portal in the MM Supply Disruptions section for updates on the situation, recommended member action and HealthPRO next steps.

Additionally, Cardinal Health has created a webpage dedicated to recent updates and customer communications which can be found at cardinalhealth.com/surgicalgownproductrecall.

HealthPRO members should continue working with their local Cardinal Health customer care representative on any specific or unique needs related to custom packs. If you are unsure of your representative, please find below the general inboxes that Cardinal uses to manage the influx of requests and the general number as an additional resource.

Atlantic	Atlantic.CustomerCare@cardinalhealth.ca
Ontario	Acute.CustomerCare@cardinalhealth.ca
Ottawa, Manitoba & Saskatchewan	Specialized.Team2@cardinalhealth.ca
Alberta	AHS@cardinalhealth.ca
British Columbia	CustomerCare.BC@cardinalhealth.ca
General Phone	1-877-878-7778

European Union Medical Device Regulations

As of May 1, 2020, the European Union (EU) will be implementing changes to their current Medical Device Regulations aimed at overall device safety and effectiveness. Some changes that can be anticipated are device reclassification, as well as Safety and Performance Requirements.

In preparation for any possible impact to current contracts, HealthPRO is working diligently with suppliers to determine any anticipated changes or supply disruptions.

To best serve members, further information, including any impact and timelines, will be provided as soon as it is available.