How we work
We want our members to see us as a trusted extension of their team – a GPO that works with them to find the best solutions for their facility’s needs; one that negotiates great contracts and ensures that all the supports are in place for a smooth transition.

Here are just some of the Member Support services available:

Account Management – our Member Support team provides members with a primary point of contact who supports them to help meet their procurement needs and objectives;

Assistance to increase contract participation – we can help members to identify opportunities for increased contract participation, with associated savings;

Standardization opportunities – we can work with a group of hospitals or a supply chain group to identify standardization opportunities that can mean substantial savings;

Clinical Staff Liaison – we have the knowledge and expertise to effectively liaise with end-users around their needs, preferences and optimal product solutions;

Product transition support – we will conduct functional cross referencing for supplies to help ease product transitions;

Implementation support – we work with suppliers, members and their clinical departments to ensure smooth implementation of new products;

We provide ROI reports – we can help members to identify opportunities for increased contract participation, with associated savings;

Swift results for new members – we quickly assimilate and respond to new members’ needs so that they can swiftly transition to HealthPRO contracts and begin benefitting from associated savings and value.

Our Member Support portfolio is intended to do exactly what it says – support our members. We look forward to helping you achieve your savings and implementation goals and contributing to your success.