FAQS
What is HealthPRO?
HealthPRO is a national healthcare group purchasing organization. Our group purchasing programs aggregate volumes from our members across Canada, leveraging the collective volume to achieve better value at a lower price.
How does HealthPRO benefit its members?
HealthPRO helps hospitals achieve best value for their purchasing dollar so that more money can be spent on direct patient care. We ensure quality products, provide access to expertise and guarantee time savings.
How do you work?
Our business units are designed around the needs of our customers. HealthPRO staff from each service work with advisory committees, healthcare managers and other hospital staff, to manage and identify contract and service opportunities.
Health care professionals on staff at HealthPRO provide a clinical focus that complements our expertise in procurement. Excellent customer service is our primary goal. We constantly look for new ways to help our customers manage their healthcare dollars.
What does it mean to join HealthPRO?
When a hospital or health region joins HealthPRO and pays their annual membership fee, they become a full and equal shareholder in the HealthPRO business. They are entitled to participate in as many contracts as they choose. The membership fee is set and does not fluctuate based on contract participation.
Who makes the decision on contract awards?
HealthPRO product and contract decisions are driven by our Member Advisory Committees. A committee of end-user experts from member facilities across Canada makes recommendations on products and contracts for each of our Services and we rely on their expertise during the award process.
Do you post your RFP's on an electronic bulletin board?
Yes, to comply with the agreement on Internal Trade we use several electronic notification and delivery service for publicly posting Requests For Information and Requests For Proposal. We currently post on Bidingo, BC bids, Alberta Purchasing Connection, Bids.ca
Posting on these electronic bulletin boards benefits the HealthPRO shareholder by attracting interest from a wide variety of suppliers. The process also allows smaller vendors to compete regionally while having the opportunity to grow their business.
How do I know that products are of the highest quality?
To ensure that awarded products meet a high standard of quality and safety, HealthPRO has a process of product pre-qualification, Requests For Information prior to the RFP, and a Product Advisory committee to evaluate the products. Product advisory committees include qualified experienced end-users from member facilities across the country.
How do I know that I am getting the best price with HealthPRO?
Our national volume gives us the ability to negotiate the best price with manufacturers and distributors on behalf of our members, and our shareholder support and compliance to our contracts further supports this position.
What is HealthPROCONNECT and how do I use it?
HealthPROCONNECT is HealthPRO’s proprietary contract management software which members use to complete contract commitment surveys and receive and download HealthPRO contract information.
A user name and password is required to access HealthPROCONNECT. For more information and training, contact our Information Technology Director at (905) 568-3478 x242.