Stakeholder Relationships

We work diligently to maintain good relationships with suppliers and excellent customer service for our members. We are active in industry task forces and process improvement initiatives. We interact regularly with suppliers and customers to identify ways we can improve our business.

 

Three main goals guide our interactions with stakeholders:

• Excellent customer service
• Good relationships with all suppliers

• Continuous quality improvements

 

Excellent Customer Service

Our customers are key to our success. We are always listening for customer needs and always striving to meet or exceed them. Some of the ways we keep in touch with our customers include:

• Committee meetings
• Customer visits
• Phone calls
• Emails
• Newsletters
• Discussions of customer needs that HealthPRO could help to address
• Asking customer' insights regarding trends
• New contract ideas and suggestions
• Customer satisfaction surveys
• Contract evaluations

 

Good Relationships With All Suppliers

We know the value of strong supplier relationships.  We want to build strong relationships with all healthcare suppliers, whether or not we currently do business with them.  We are active in the marketplace and advocate for a strong competitive environment that will benefit our membership.  Some of the ways we strengthen our relationships with suppliers include:

• Site visits
• Business reviews
• Dispute resolution
• Industry task forces
• Discussion of customer and market trends
• Exploration of new contract ideas
• Review and provide feedback to suppliers not selected for contract awards

 

Continuous Quality Improvement

We measure our progress on a regular basis and look for opportunities for improvement. We listen and respond to feedback regarding ways to improve our internal processes. We advocate on behalf of our membership to influence and request process improvements from suppliers and distributors.