Natural Gas Program Participant

NEW INVOICING SYSTEM AND PROCESS

Overview:

Following considerable customer consultation and internal development, ECNG is implementing a new customer invoicing system, effective October 1, 2003. The new system is designed to clearly reflect actual versus forecast information in a form that is easy to understand, track and monitor.
Existing customer balances (either credits or debits) will be reconciled and cleared in normal course, with new customer balances cleared under the new system. Customers have told us that they want their invoicing information presented in simpler terms, with forecast and actual data clearly spelled out. The new invoice meets this customer request.

When Will this Change and What Can You Expect?

Effective received your new invoice in a form similar to the attached Invoice Sample . Your invoice terms will remain the same, with payment due by the tenth day of the following month. This will continue to allow for a minimum fifteen day window for you to process and pay the invoice. Late payments will continue to accrue a penalty of 2 percent, and will appear on the subsequent invoice.

Your first invoice under the new process will show a zero prior balance and estimate your deliveries and fees for October gas flow (as illustrated in Sample "A", attached). Amounts payable or receivable for gas flow prior to October 1, 2003 will continue to be managed under the old invoicing process.

The following month, you will receive an invoice for November gas flow, again about the third or forth week of the month. This invoice (and all subsequent invoices) will set out: (i) any credit from the prior month’s forecast; (ii) the actual charges incurred during the prior month; and (iii) the current estimated charges (as illustrated in Sample “B”, attached).

Forecast and actual variances will be clearly set out in each invoice, including any unpaid invoices or unapplied credits, providing a clear understanding of your account’s position.

· Direct incorporation of the Transaction Statement

· Direct and timely comparison between forecast and actual values

· Expanded information in an easy to understand format

· Timely processing of volume balancing on your account

Some additional changes are being included at this time. Base gas supply and fuel gas will be aggregated into one line item, yielding a more accurate price for these components. In addition, if you are a multi-location customer, an allocation report by meter location will be provided, making your segregation of deliveries and costs by location very simple.

We trust that this new invoicing process will better meet your needs for timely and accurate invoicing information, and compliment the management of your account.

Please contact Paul Weingartner at 905-568-3478 ext. 320 or Mike Parkes at 905-905-8877 ext. 140 if you have any questions or concerns regarding this change.